Returns & Refund Policy

We offer a 7-day return policy. You have 7 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, the item must be:

• In the same condition as when you received it

• Unworn and unused

• With all original tags attached

• In its original packaging

• Accompanied by the receipt or other valid proof of purchase

How to Request a Return

To initiate a return, please contact us at hasithap@saphfire.lk.

Once your return request is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

Please send approved returns to:

Sapphire (Private) Limited
Ranwala Road, Alawwaththa,
Alawwa, Sri Lanka

Please note: Items returned without first submitting a return request will not be accepted.

For any questions regarding returns, please contact us at hasithap@saphfire.lk.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. If your item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can assess the issue and provide an appropriate resolution.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods, such as food, flowers, or plants

• Custom-made or personalized products

• Special-order items

• Personal care and beauty products

• Hazardous materials

• Flammable liquids or gases

Sale items and gift cards are also non-returnable.

If you are unsure whether a specific item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to receive a different item is to return the original item. Once your return has been approved, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

The item must still be returned in the same condition in which you received it—unworn, unused, with all original tags attached, and in its original packaging. You must also provide the receipt or other proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hasithap@saphfire.lk.